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Geonet Technologies Ltd Kenya ISO 14001 OHSAS 18001 ISO 9001 Certifications

Support and Maintanance

The Support and Maintenance Department at Geonet Technologies Limited is vital for maintaining the efficiency and reliability of our fiber network. This department is divided into specialized teams, each dedicated to different facets of network management and maintenace.

Network Operations Centre (NOC)

Network Operations Centre (NOC) Provides 24/7 monitoring and incident management. They offer technical support and customer service to address and resolve network issues.

Key Responsibilities

  • 24/7 Monitoring: Continuous surveillance of network performance, including traffic flow, bandwidth usage, and fault detection.
  • Incident Management: Detecting, diagnosing, and responding to network issues or outages.
  • Alert Handling: Receiving and managing alerts related to network performance or faults.
  • Service Requests: Managing and processing requests for new installations, upgrades, or service changes
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Field Maintenance Team

Field Maintenance Team Manages both the physical infrastructure and the active components of the network. They are responsible for installing, maintaining, and repairing the network passive and active equipment.

Passive Equipment Maintenance

  • Fiber Optic Cables: Installation, repair, and splicing of fiber optic cables.
  • Fiber Termination Points: Maintenance of fiber distribution panels, enclosures, and splice trays.
  • Physical Infrastructure: Upkeep of physical supports, conduits, and other passive components of the network.

Active Equipment Maintenance

  • Network Devices: Installation, configuration, and maintenance of routers, switches, and other active network equipment.
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  • Fault Resolution: Troubleshooting and resolving issues with active network components.
  • Upgrades and Replacements: Performing upgrades or replacements of outdated or malfunctioning equipment.

 

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Fiber-to-the-Home (FTTH) Connections

Focuses on customer connections, ensuring smooth installation and resolving any service-related downtimes.

Key Responsibilities

  • Installation: Setting up fiber connections at residential locations.
  • Troubleshooting: Diagnosing and resolving issues with FTTH installations.
  • Customer Support: Ensuring that home connections meet performance and quality standards.
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Simplifying the Complex: Geonet Technologies specializes in providing innovative telecom solutions across East and Central Africa since 2007. From Fiber Optic Network Rollouts to Wireless Solutions and IT Networking Consultancy, we offer cutting-edge services tailored to meet the evolving tech landscape.

Geonet Technologies Ltd Kenya ISO 14001 OHSAS 18001 ISO 9001 Certifications
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